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There are cases where the customer is not aware of possible updates to the productservice and how the company can solve new problems that arise. In this type of situation, engagement can become a set of data that does not generate concrete sales results . Failure to analyze customer feedback This error is connected to the first one. Many companies do not monitor or measure the feedback they receive from their customers, therefore, they do not know what they think. That is, they fail to understand the feeling behind the interactions and assume that those interactions are positive, when they are not always positive.
Monitoring and analyzing these reactions allows us to understand how the Phone Number List brand can adjust its processes, behavior and approaches to better satisfy consumers . By understanding a certain standard in feedback, for example, the company better understands how the customer sees it. Measuring feedback can be a challenge, since we are not just talking about controlling the responses of one social network or another. The ideal is to have a complete vision of all the customer's interactions with the company and guarantee unified management of these dialogues. Creation of irrelevant content In many cases, there is engagement, but the potential client does not move forward because they do not get value from the company's content.

That is, there is no consolidated strategy to deal with objections, for example, or a deepening of the topics worked on to generate value. In this way, the consumer feels distrustful about making the purchasing decision . Irrelevant content only creates an impression that the company does not have the necessary experience to deal with customer problems. In many cases, their problems are very specific, associated with technical points, and require specialized knowledge. To make the decision to invest, in fact, they must rely on the brand's knowledge on specific matters. To demonstrate this, it is necessary to reinforce Content Marketing with relevant approaches .
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